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My son is Active Duty Air Force, career service, and has experienced what you just described. The “complexities” on their move to a base in England involve a dog crate not meeting international height standards. Better still, the port near New Orleans (from which he embarked) informed him they could/would not move his one-year old Mustang GT to England! Notwithstanding son’s rigorous preparation and planning. I was afraid I would have to turn in the rental SUV and take possession of the Mustang. 😬 For an indeterminate period of time. 🤔

Fortunately PetSmart kept their promise to swap crates if something like this happened. The port shippers, after sweet- toned cajoling by son’s wife, realized they were flat out wrong. Furniture shipped well both ways!! They are now stationed 70 miles from us, granddaughter included!

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